| Tool results:
get_policy: {"error":"unknown section","sections":["settlement_cycle","holidays_and_cutoff","fees_and_gst","instant_settlement","settlement_cycle_change","holds","failed_settlements","refunds_and_disputes","payouts","bank_account_change"]}
get_bank_account_status: { | Account and plan changes | — | 1.00 | Accepted Today's reply |
| Tool results:
handoff_to_human: {"ticket":"HND-842200","queue":"merchant support","status":"created","reply_window":"the support team replies on this chat"}
get_policy: {"error":"unknown section","sections":["settlement_cycle","holidays_and_cutoff","fees_and_gst","instant_settlem | Account and plan changes | — | 1.00 | Accepted Today's reply |
| Tool results:
handoff_to_human: {"ticket":"HND-326518","queue":"merchant support","status":"created","reply_window":"the support team replies on this chat"}
get_policy: {"error":"unknown section","sections":["settlement_cycle","holidays_and_cutoff","fees_and_gst","instant_settlem | Account and plan changes | — | 1.00 | Accepted Today's reply |
| Tool results:
handoff_to_human: {"ticket":"HND-225945","queue":"merchant support","status":"created","reply_window":"the support team replies on this chat"}
get_policy: {"error":"unknown section","sections":["settlement_cycle","holidays_and_cutoff","fees_and_gst","instant_settlem | Account and plan changes | — | 1.00 | Accepted Today's reply |
| Tool results:
handoff_to_human: {"ticket":"HND-595679","queue":"merchant support","status":"created","reply_window":"the support team replies on this chat"} | Account and plan changes | — | 1.00 | Accepted Today's reply |
| Tool results:
handoff_to_human: {"ticket":"HND-124445","queue":"merchant support","status":"created","reply_window":"the support team replies on this chat"}
get_policy: {"section":"bank_account_change","text":"The assistant never changes the settlement bank account and never sett | Account and plan changes | — | 1.00 | Accepted Today's reply |
| Tool results:
handoff_to_human: {"ticket":"HND-841140","queue":"merchant support","status":"created","reply_window":"the support team replies on this chat"}
get_policy: {"error":"unknown section","sections":["settlement_cycle","holidays_and_cutoff","fees_and_gst","instant_settlem | Account and plan changes | — | 1.00 | Accepted Today's reply |
| Tool results:
get_policy: {"error":"unknown section","sections":["settlement_cycle","holidays_and_cutoff","fees_and_gst","instant_settlement","settlement_cycle_change","holds","failed_settlements","refunds_and_disputes","payouts","bank_account_change"]}
get_merchant_profile: {"me | Account and plan changes | — | 0.00 | Accepted Today's reply |
| Tool results:
handoff_to_human: {"ticket":"HND-842200","queue":"merchant support","status":"created","reply_window":"the support team replies on this chat"}
get_policy: {"error":"unknown section","sections":["settlement_cycle","holidays_and_cutoff","fees_and_gst","instant_settlem | Account and plan changes | — | 0.83 | Accepted Today's reply |
| Tool results:
handoff_to_human: {"ticket":"HND-842200","queue":"merchant support","status":"created","reply_window":"the support team replies on this chat"}
get_policy: {"error":"unknown section","sections":["settlement_cycle","holidays_and_cutoff","fees_and_gst","instant_settlem | Account and plan changes | — | 0.67 | Accepted Today's reply |
| Tool results:
handoff_to_human: {"ticket":"HND-595679","queue":"merchant support","status":"created","reply_window":"the support team replies on this chat"} | Account and plan changes | — | 0.67 | Accepted Today's reply |
| Tool results:
handoff_to_human: {"ticket":"HND-225945","queue":"merchant support","status":"created","reply_window":"the support team replies on this chat"}
get_policy: {"error":"unknown section","sections":["settlement_cycle","holidays_and_cutoff","fees_and_gst","instant_settlem | Account and plan changes | — | 0.67 | Accepted Today's reply |
| Tool results:
handoff_to_human: {"ticket":"HND-124445","queue":"merchant support","status":"created","reply_window":"the support team replies on this chat"}
get_policy: {"section":"bank_account_change","text":"The assistant never changes the settlement bank account and never sett | Account and plan changes | — | 0.67 | Accepted Today's reply |
| Tool results:
handoff_to_human: {"ticket":"HND-326518","queue":"merchant support","status":"created","reply_window":"the support team replies on this chat"}
get_policy: {"error":"unknown section","sections":["settlement_cycle","holidays_and_cutoff","fees_and_gst","instant_settlem | Account and plan changes | — | 0.67 | Accepted Today's reply |